Expertise

Better Manage Your Risk

A Hundred Answers has the capability to remotely manage and maintain business solutions adhering to Information Technology Infrastructure Library (ITIL) process standards. Interfacing with your user base, we will manage incidents, conduct analyses and address broader issues that may surface during operations. Periodic updates are potential sources of disruption, unless carefully managed. We also support the ITIL change, configuration and release management procedures that allow for controlled update and maintenance. Meanwhile, if required, we can host a service desk with a defined service catalogue and service level agreements so clients receive speedy resolution within mutually agreed upon time frames.

At A Hundred Answers, we offer technology leaders a complete suite of services and tools supported by the broad knowledge base of our professionals. Our combined industry experience, functional business understanding, management capability and technical depth can meet your organization’s specific needs in these areas:

• Infrastructure Development – designing, implementing and certifying the physical infrastructure, including network elements and servers transporting and housing business applications.

• Service Operations – providing the group of services to support a managed service under a Service Level Agreement (SLA), including Level 1 / Level 2 / Help Desk support; application monitoring and support; database monitoring and support; security and privilege management; storage support services and network administration. 

• Application Management & Hosting – stabilizing, sustaining and growing an application after production deployment on an on-going basis to meet the evolving needs of end users.

• Service Management – applying the Information Technology Infrastructure Library processes to provide a consistent framework to manage IT systems, including Service Desk, Configuration Management, Incident Management, Problem Management, Change Management and Release Management.